We are here to support you

Introduction
Adgari is committed to providing reliable and timely support to customers, drivers, brands, and other users of our Services. Our support team is available to assist with service-related difficulties, technical issues, complaints, disputes, account-related concerns, and other matters associated with the use of Adgari Services.

By using our Services or contacting our support team, you acknowledge and agree that information provided during the support process may be collected, processed, and used for the purpose of resolving your request and improving our Services.

SUPPORT SERVICES

Adgari may provide support for matters including, but not limited to:

• Account and profile-related issues
• Mobile application and website-related issues
• Service-related difficulties
• Driver and vehicle-related concerns
• Location and GPS-related issues
• Complaints, disputes, and conflicts
• Technical or security-related issues
• Payment or service-related inquiries
• Fraud or suspicious activity reports
• Other issues related to the use of Adgari Services

INSTANTANEOUS SUPPORT

Adgari may use information such as location data, device information, and other relevant service information to provide instantaneous support and help users avoid or resolve difficulties while using the Services.

For drivers using location-based services, location information may be used to assist with service-related issues and provide appropriate support when required.

CUSTOMER AND DRIVER SUPPORT

Customers and drivers may contact Adgari through the available support channels regarding their use of the Services.

To investigate and resolve a support request, Adgari may require relevant information such as:

• Name
• Email address
• Phone number
• Account or service details
• Vehicle information, where applicable
• Location information, where applicable
• Device and application information
• Details regarding the complaint, dispute, or technical issue
• Any other information reasonably necessary to resolve the request

Users are responsible for providing accurate and sufficient information when submitting a support request.

COMPLAINTS AND DISPUTES

Adgari may investigate complaints, disputes, conflicts, accidents, or other service-related matters reported through its support channels.

Where necessary, information related to the complaint or dispute may be reviewed and shared with relevant parties for investigation, resolution, legal compliance, or protection of the rights, property, safety, or security of Adgari, its users, or third parties.

TECHNICAL SUPPORT

For technical issues involving the website, mobile application, device, or related services, Adgari may collect technical information such as device type, operating system, browser information, IP address, application usage information, and other relevant technical data.

This information may be used to:

• Identify and troubleshoot technical problems
• Improve application performance
• Provide user support
• Maintain service reliability
• Detect and address security or technical issues
• Improve the overall user experience

SAFETY AND SECURITY

Adgari may use information provided through support requests to detect, prevent, or address fraud, security issues, technical problems, or activities that may be illegal, unethical, or otherwise harmful.

Adgari may cooperate with government authorities, law enforcement officials, or other authorized parties where required or appropriate in accordance with applicable laws and legal processes.

PRIVACY DURING SUPPORT

Information provided to Adgari during the support process will be handled in accordance with the applicable Privacy Policy.

Adgari may access, use, preserve, transfer, or disclose information when reasonably necessary to:

• Provide support and resolve service-related issues
• Investigate complaints or disputes
• Enforce applicable Terms and Conditions
• Protect the safety, rights, property, or security of Adgari and its users
• Detect or prevent fraud and security issues
• Comply with applicable laws, regulations, subpoenas, governmental requests, or legal processes

Users should not share passwords, payment credentials, or other highly sensitive authentication information with support personnel unless specifically required through an authorized and secure process.

SUPPORT RESPONSE

Adgari will make reasonable efforts to review and respond to support requests in a timely manner. Response and resolution times may vary depending on the nature, complexity, urgency, and information available for each request.

Some matters may require additional investigation or information from the user or relevant third parties before a resolution can be provided.

POLICY UPDATES

Adgari may update this Support Policy from time to time to reflect changes in its Services, support processes, applicable laws, or business practices. Any updated version may be made available through the applicable website, mobile application, or other official communication channels.

CONTACT SUPPORT

For questions, complaints, disputes, technical issues, or other concerns relating to Adgari Services, users may contact the Adgari support team through the available support channels.

For privacy-related questions, users may contact us at [email protected].